What if I am unsure of my size?
Simply email us at firstname.lastname@example.org with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like. Please do not order multiple items if you are unsure about your size.
How much will shipping cost?
All shipping to the US is FREE when you order $75+ of product. Otherwise you pay a low flat rate of $6.99 per order. All goods ship from our factory in Bali and take 5-10 days to arrive
How do I wash my new item?
All Sweaters and Accessories should be hand washed cold and laid flat to dry. The exception is our Eloise and Sally Hats that should be spot cleaned only.
Who can I contact if I have a question?
We love you hear from you! Please email email@example.com with any comments, questions, or just to say hello!
Where is my item made?
All Wooden Ships items are made in Bali.
Because we own and operate our own factory, we can go beyond fair wages and conditions by providing our employees with extensive training and opportunities for growth.
Learn more on our About Us page.
What if I am not satisfied with my item?
Each item is made JUST FOR YOU when you place your order. We care about the environment, just like you, so we do not carry any excess stock. That said, we happily take back any returns if you are not 100% satisfied with the item. All returns must be made within 14 days of receiving the sweater and must be in the original condition with all tags.
What if I need to exchange something for a different size or color?
If you would like to exchange something for a different size or color, please return the original item(s) within the 14 days for a full refund and place a new order.
Please do not order multiple items if you are unsure about your size as we do not carry stock and will be producing each item specifically for you.
Simply email us at firstname.lastname@example.org with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like.
What is my item made out of?
Please check out the description on each product page for yarn composition. All Wooden Ships items are either 76% Acrylic, 12% Wool, 12% Mohair OR 60% Cotton, 40% Acrylic.