What if I am unsure of my size?
Just use our Size Guide:
|Extra Small / Small
||Small / Medium
||Medium / Large
||Large / Extra Large
|| US 10-12
Feel free to email us at firstname.lastname@example.org with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like. Please do not order multiple items if you are unsure about your size.
Why can't I find a style online?
Don't worry! It is probably going to be released soon. Feel free to email email@example.com
for the planned release date! We will also send you a reminder for when this style goes live.
Another reason may be that the style is from a past season. If that is the case, we will try to find you a similar style to order instead.
How much will shipping cost/when will my order ship?
All shipping to the US is FREE when you order $75+ of product.
Otherwise, you pay a low flat rate of $6.99 per order.
All goods ship from our factory in Bali and take 5-10 days to arrive.
Ordering a GIFT? Please email firstname.lastname@example.org for an ecard so you can let the recipient know their item is on the way!
How do I wash my new item?
All Sweaters and Accessories can be machine washed alone, in cold water, in the gentle cycle and laid flat to dry. As with any knit, we don't recommend that you wash it very often given that all knits will naturally wear from friction. If you hand wash, please use minimal friction and do not wring.
The exception is our Eloise, Sophie and Sally Hats that should be spot cleaned only.
How do I store my new item?
We recommend that all Wooden Ships knits (and all your other knits!) are folded in your closet or drawers, and not hung in your closet. As with all knits, hanging any sweater or knit top will cause the item to grow and will often result in stretch marks where the hanger sits at the shoulders.
Does Wooden Ships ever go on SALE?
We don't have sales throughout the year because we don't create stock. Each item you order is made just for you. We make it once and we price it competitively from the start. This cut-to-order practice is part of our company philosophy of creating as little waste as possible. Yay for less STUFF being wasted!
Twice a year we run a short Semi-Annual Sale. These sales last 3-5 days and are run at the end of the Winter and Summer Seasons.
All sale items are final sale and non-returnable. No additional discounts can be applied to Sale items.
Sale items are discounted as follows:
Styles that are returned throughout the season because a customer has changed their mind are sold at 50% off. These styles are in new condition.
Samples from our wholesale collection are sold at 70% off. These styles are gently worn.
Discounted prices are final. Welcome Discounts and other discounts apply only to full priced goods.
What if I am not satisfied with my item?
We happily take back any returns if you are not 100% satisfied with the item. All returns must be made within 14 days of receiving the sweater and must be in the original condition with all tags.
Please don't order items in multiple sizes with the idea of returning what does not fit. Each item is made JUST FOR YOU when you place your order. We care about the environment, just like you, so we do not carry any excess stock. Just email us at email@example.com and we can help you determine your right size.
What if I need to exchange something for a different size or color?
If you would like to exchange something for a different size or color, please return the original item(s) within the 14 days for a full refund and place a new order. Please do not order multiple items if you are unsure about your size as we do not carry stock and will be producing each item specifically for you. Simply email us at firstname.lastname@example.org with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like.
What does it mean when you say pieces are knit just for me??
We don't make any inventory. We "make-to-order", producing each piece only as we get an order for it. This does not mean pieces are "custom-made" (we don't customize fit), but it does mean that we greatly reduce the waste that most fashion manufactures create when they produce mass quantities that later need to be liquidated.
Where is my item made?
All Wooden Ships items are made in the beautiful tropical island of Bali - the island of the Gods.
Learn more About Us.
Where can I buy an insert for my new pillow cover?
We have researched the least expensive Pillow Inserts for you. See details below.
Wholesale Pillows Inserts Company
What forms of payment do you accept?
We accept major credit cards and PayPal.
What is my item made out of?
Please check out the description on each product page for yarn composition. All Wooden Ships items are either 76% Acrylic -12% Wool - 12% Mohair OR 60% Cotton - 40% Acrylic.
Whom can I contact if I have a question?
We love to hear from you! Please email email@example.com with any comments, questions, or just to say hello!