What if I am unsure of my size?
Just use our Size Guide for extra help!
Where is my order?
Please check your email!
An email was sent to you on the day your order shipped that included the tracking number. The subject is "A shipment from order #(your order) is on the way"
How much will shipping cost/when will my order ship?
All shipping to the US is FREE when you order $75+ of product.
Otherwise, you pay a low flat rate of $6.99 per order.
Most goods ship from our factory in Bali and take 5-10 days to arrive.
Ordering a GIFT? Please email hello@wooden-ships.com for an ecard so you can let the recipient know their item is on the way!
What if I am not satisfied with my item?
We happily take back any returns if you are not 100% satisfied with the item. All returns must be made within 30 days of receiving the sweater and must be in the original condition with all tags.
Note - this is not applicable for sale items. All sale items are final sale and cannot be returned.
Please don't order items in multiple sizes with the idea of returning what does not fit. Each item is made JUST FOR YOU when you place your order. We care about the environment, just like you, so we do not carry any excess stock. Just email us at hello@wooden-ships.com and we can help you determine your right size.
What if I need to exchange something for a different size or color?
If you would like to exchange something for a different size or color, please return the original item(s) within the 30 days for a full refund and place a new order. Please do not order multiple items if you are unsure about your size as we do not carry stock and will be producing each item specifically for you. Simply email us at hello@wooden-ships.com with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like.
Note - this is not applicable for sale items. All sale items are final sale and cannot be returned.
Why is my signature required to accept shipments from Wooden Ships?
We ship internationally directly to you from our knitting factory in Bali. Fedex requires signatures for delivery of international shipments.
If you know at the time of ordering, that you want your order be left at your ship to address with no signature, please add a note at checkout that No Signature is Required. However, we will not be responsible for any missing packages.
How do I wash my new item?
We recommend that you wash your knitwear very rarely because all knits will naturally wear from friction. Printed items will naturally wear faster if washed.
If you do feel you need to wash your knitwear, it is best to wash it alone. Use cold water only. Choose your machine's Gentle or Delicate Cycle. After washing, lay your knit flat to dry and reshape it.
We do not recommend hand washing or washing with other items, both of which cause extra friction.
We only recommend washing with Woolite brand soap. For most of our knits, we recommend Woolite Gentle. For any Cotton knit containing red yarn, we recommend Woolite Dark as red inks are notorious for color transference and this gentle soap helps minimize that.
The exception is our Eloise, Sophie and Sally Hats. These should be spot cleaned only.
What do I do if my sweater pills?
To knit this, we use a combination of soft, luxurious yarns. Natural fibers, even of the highest caliber, have a tendency to pill. Pilling is removed simply with a de-pilling comb or shaver.
How do I store my new item?
Sweaters should be kept folded, never hung. As with all knits, hanging will cause the item to grow and will often result in stretch marks where the hanger sits at the shoulders.
What is my item made out of?
Please check out the description on each product page for yarn composition. All Wooden Ships items are either 76% Acrylic -12% Wool - 12% Mohair OR 60% Cotton - 40% Acrylic.
Why can't I find a style online?
Don't worry! It is probably going to be released soon. Feel free to email hello@wooden-ships.com for the planned release date! We will also send you a reminder for when this style goes live.
Another reason may be that the style is from a past season. If that is the case, we will try to find you a similar style to order instead.
What if the item I want is Sold Out?
We are here to help! Please enter your email in the box provided if an item is sold out in the color and size you are looking for. If this item comes back in stock, you will be the first to know!
Why don't you ship to Canada?
We would love to ship to Canada, but Fedex does not currently offer a program that allows us to feasibly ship a few sweaters at a time.
How can I get a Discount?
If this is your first order with us, sign up for our emails to get a Welcome Code for 10% off! Scroll down to the bottom of this page to enter your email to receive your code.
We also offer 5% discounts on all orders placed for 4 or more of the same style. Perfect for gift giving!
The discount will be applied to your order after your purchase is complete and refunded to the payment method used on the original order.
Please note that these orders are non-returnable.
Does Wooden Ships ever go on SALE ?
We don't have sales throughout the year because we don't create stock. Each item you order is made just for you. We make it once and we price it competitively from the start. This cut-to-order practice is part of our company philosophy of creating as little waste as possible. Yay for less STUFF being wasted!
Twice a year we run a short Semi-Annual Sale. These sales last 3-5 days and are run at the end of the Winter and Summer Seasons.
All sale items are final sale and non-returnable. No additional discounts can be applied to Sale items.
Sale items are discounted as follows:
Styles that are returned throughout the season because a customer has changed their mind are sold at 50% off. These styles are in new condition.
Samples from our wholesale collection are sold at 70% off. These styles are gently worn.
Discounted prices are final. Welcome Discounts and other discounts apply only to full priced goods.
What does it mean when you say pieces are knit just for me?
We don't make any inventory. We "make-to-order", producing each piece only as we get an order for it. This does not mean pieces are "custom-made" (we don't customize fit), but it does mean that we greatly reduce the waste that most fashion manufactures create when they produce mass quantities that later need to be liquidated.
Where is my item made?
All Wooden Ships items are made in the beautiful tropical island of Bali - the island of the Gods.
Learn more About Us.
What forms of payment do you accept?
We accept major credit cards and PayPal.
Whom can I contact if I have a question?
We love to hear from you! Please email hello@wooden-ships.com with any comments, questions, or just to say hello!
