Frequently Asked Questions - FAQs

What if I am unsure of my size?
Just use our Size Guide for extra help!  

Where is my order?
Please check your email!
An email was sent to you on the day your order shipped that included the tracking number.  The subject is "A shipment from order #(your order) is on the way"

How much will shipping cost/when will my order ship? 
All shipping to the US is FREE when you order $75+ of product.

Otherwise, you pay a low flat rate of $6.99 per order.

Most goods ship from our factory in Bali and take 8-14 days to arrive. 

What if I am not satisfied with my item? 
We happily take back any returns if you are not 100% satisfied with the item. All returns must be made within 30 days of receiving the sweater and must be in the original condition with all tags.

Note - this is not applicable for sale items. All sale items are final sale and cannot be returned. 

Please don't order items in multiple sizes with the idea of returning what does not fit. Each item is made JUST FOR YOU when you place your order. We care about the environment, just like you, so we do not carry any excess stock. Just email us at and we can help you determine your right size.

What if I need to exchange something for a different size or color?  
If you would like to exchange something for a different size or color, please return the original item(s) within the 30 days for a full refund and place a new order. Please do not order multiple items if you are unsure about your size as we do not carry stock and will be producing each item specifically for you. Simply email us at with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like.  

Note - this is not applicable for sale items. All sale items are final sale and cannot be returned. 

Why is my signature required to accept shipments from Wooden Ships?
We ship internationally directly to you from our knitting factory in Bali. Fedex requires signatures for delivery of international shipments.

If you know at the time of ordering, that you want your order to be left at your ship to address with no signature, please add a note at checkout that No Signature is Required. However, we will not be responsible for any missing packages.

How do I wash my new item? 
Because all knits will naturally wear from friction, we recommend that you wash your knitwear with minimal frequency. Printed items will naturally wear faster when washed.

Knitwear is best washed alone and in cold water. Choose your machine's Gentle or Delicate Cycle. After washing, lay your knit flat to dry and reshape it. We do not recommend hand washing or washing with other items, both of which cause extra friction.

We only recommend washing with Woolite brand soap. For most of our knits, we recommend Woolite Gentle. For any Cotton knit containing red yarn, we recommend Woolite Dark as red inks are notorious for color transference and this gentle soap helps minimize that.

What do I do if my sweater pills? 
We use a combination of soft, luxurious yarns. Natural fibers, even of the highest caliber, have a tendency to pill. Pilling is removed simply with a de-pilling comb or shaver.

How do I store my new item? 
Sweaters should be kept folded, never hung. As with all knits, hanging will cause the item to grow and will often result in stretch marks where the hanger sits at the shoulders.

What is my item made out of? 
Please check out the description on each product page for yarn composition. All Wooden Ships items are either 76% Acrylic -12% Wool - 12% Mohair OR 60% Cotton - 40% Acrylic. 

Why can't I find a style online?
Don't worry! It is probably going to be released soon. Feel free to email for the planned release date! We will also send you a reminder for when this style goes live.

Another reason may be that the style is from a past season. If that is the case, we will try to find you a similar style to order instead.

What if the item I want is Sold Out? 
We are here to help! Please enter your email in the box provided if an item is sold out in the color and size you are looking for. If this item comes back in stock, you will be the first to know! 

Why don't you ship to Canada? 

We would love to ship to Canada, but Fedex does not currently offer a program that allows us to feasibly ship a few sweaters at a time.

How can I get a Discount?
If this is your first order with us, sign up for our emails to get a Welcome Code for 10% off! Scroll down to the bottom of this page to enter your email to receive your code. 

To your order after your purchase is complete and refunded to the payment method used on the original order.

After your first order, join our Birthday Club! You will be given an option to enter your birth date. Then on your birthday, we'll send you $15 to spend anytime in the next 30 days.

Does Wooden Ships ever go on SALE ? 
We don't have sales throughout the year because we don't create stock. Each item you order is made just for you. We make it once and we price it competitively from the start. This cut-to-order practice is part of our company philosophy of creating as little waste as possible. Yay for less STUFF being wasted!

Twice a year we run a short Semi-Annual Sale. These sales last 3-5 days and are run at the end of the Winter and Summer Seasons.

All sale items are final sale and non-returnable. No additional discounts can be applied to Sale items. 

Follow us on Instagram @woodenshipsknits for occasional FREE giveaways! 

What does it mean when you say pieces are knit just for me?
We don't make any inventory. We "make-to-order", producing each piece only as we get an order for it. This does not mean pieces are "custom-made" (we don't customize fit), but it does mean that we greatly reduce the waste that most fashion manufactures create when they produce mass quantities that later need to be liquidated. 

Where is my item made? 
All Wooden Ships items are made in the beautiful tropical island of Bali - the island of the Gods.

Learn more  About Us

What forms of payment do you accept? 
We accept major credit cards and PayPal.  

Whom can I contact if I have a question?
We love to hear from you! Please email with any comments, questions, or just to say hello!  

Knit in our lightweight, ropey and soft cotton, this top features mini hearts hand stamped on the body and sleeve. Each heart is screen printed by hand. The dropped shoulder and boxy fit body is both flattering and modern. The loose knit ribbed hem features mini side slits and is non-binding. We love this paired over distressed denim and a baseball cap for a tomboy meets girly girl, relaxed look.

  • 76% acrylic, 12% Mohair and 12% Wool
  • Machine Washable Gentle with WOOLITE Gentle soap.

Customer Reviews

Based on 9 reviews

Love this sweater. Super cute, very soft, love the detail, and love the mission behind the company. I’d have 20 if they weren’t so expensive (although, I understand that is a fair result of that mission that I said I loved!)

Hi Lindsey, we are so happy to hear that you love your Mini Heart V-Neck. Our mission is so important to us and your purchase helps us maintain fair pay and ethical conditions at our factory, so you can shop with confidence! -Alli
Love All my Wooden Ships sweaters!!

Best sweaters anywhere! You can never buy just one.

Soo addicting, right?! XO
From my heart

Hi Woodsn Ships,
I love my heart sweater, along with the other 20+ wooden ships sweaters I own! I am serious, I have lost count but I must be one of your biggest clients. I live in Canada so it is tricky getting them, I have to rely on a friend I have in the states, I use her address. I have tons of your sweaters in wool for winter and now a whole new order of 10 (I think) in cotton. OMG, I LOVE them all. Why so much? I love the weightlessness of the wool/winter sweaters, it is like wearing air and yet they are super warm. The fit is incredibly comfortable, lose yet body defining all at once! I love that they wash like ribbons. I love the color choices. I love the heart and star ones BUT, the hearts and stars do wear off, which is my only complaint. I make sure I hand wash in cold water with gentle detergent but I know that the stamped on stars and hearts do wear off over time, I wish they were sewn in like the printing is:). In fact, I love my ice blue wooly V neck with the stars SO much that I ordered a 2nd one the moment I saw the stars start to wear. I have given your sweaters as gifts and the recipients are SO excited to receive them. I would love to see a V neck one that says “kindness matters”. I embroidered this on the back of a gorgeous linen coat and I truly love the saying. I even get people commenting on it!!! Please never stop making your sweaters and I am quite sure I will never stop buying them! I have 2 shelves in my closet devoted strictly to Wooden Ships. Xo
PS if you do a sweater that says kindness matters, please put the printing on the back. And, if you have a sense of humour, I’d like a special custom sweater that says on the front “Good Mourning” and on the back “Ya, I had a husband but he fell off a cliff and died on impact”. PLEASE MAKE ME THIS SWEATER. I think it is hilarious and my husband did leave me (for another woman) and I would wear this sweater for fun and humor but not only that, it makes it known that I am ...

Love sweater!

I love my mini hearts sweater! I wore it on Valentine’s Day for my birthday and received many compliments!


Love the sweater! Wore it to work on Valentine's Day and received several compliments!

Size Guide
*L/XL is only available in a few selected styles

Unsure of your size? 
Please do not order multiple items if you are unsure about your size. We make to-order!
Email us at with questions!
Send us your phone number if you would like to be called back.