Frequently Asked Questions - FAQs

What if I am unsure of my size?
Just use our Size Guide for extra help!  

Why can't I find a style online?
Don't worry! It is probably going to be released soon. Feel free to email for the planned release date! We will also send you a reminder for when this style goes live.

Another reason may be that the style is from a past season. If that is the case, we will try to find you a similar style to order instead.

What if the item I want is Sold Out? 
We are here to help! Please enter your email in the box provided if an item is sold out in the color and size you are looking for. If this item comes back in stock, you will be the first to know! 

How much will shipping cost/when will my order ship? 
All shipping to the US is FREE when you order $75+ of product.

Otherwise, you pay a low flat rate of $6.99 per order.

Most goods ship from our factory in Bali and take 5-10 days to arrive.

Ordering a GIFT? Please email for an ecard so you can let the recipient know their item is on the way!  

Why is my signature required to accept shipments from Wooden Ships?
We ship internationally directly to you from our knitting factory in Bali. Fedex requires signatures for delivery of international shipments.

If you know at the time of ordering, that you want your order be left at your ship to address with no signature, please add a note at checkout that No Signature is Required. However, we will not be responsible for any missing packages.

Why don't you ship to Canada? 

We would love to ship to Canada, but Fedex does not currently offer a program that allows us to feasibly ship a few sweaters at a time.

How do I wash my new item? 
We recommend that you wash your knitwear very rarely because all knits will naturally wear from friction.

If you do feel you need to wash your knitwear, it is best to wash it alone. Use cold water only. Choose your machine's Gentle or Delicate Cycle. After washing, lay your knit flat to dry and reshape it.

We do not recommend hand washing or washing with other items, both of which cause extra friction.

We only recommend washing with Woolite brand soap. For most of our knits, we recommend Woolite Gentle. For any Cotton knit containing red yarn, we recommend Woolite Dark as red inks are notorious for color transference and this gentle soap helps minimize that.

The exception is our Eloise, Sophie and Sally Hats. These should be spot cleaned only.

How do I store my new item? 
Sweaters should be kept folded, never hung. As with all knits, hanging will cause the item to grow and will often result in stretch marks where the hanger sits at the shoulders.

What do I do if my sweater pills? 
To knit this, we use a combination of soft, luxurious yarns. Natural fibers, even of the highest caliber, have a tendency to pill. Pilling is removed simply with a de-pilling comb or shaver.

How can I get a Discount?
If this is your first order with us, sign up for our emails to get a Welcome Code for 10% off! Scroll down to the bottom of this page to enter your email to receive your code. 

We also offer 5% discounts on all orders placed for 4 or more of the same style. Perfect for gift giving! 

The discount will be applied to your order after your purchase is complete and refunded to the payment method used on the original order.

Please note that these orders are non-returnable

Does Wooden Ships ever go on SALE ? 
We don't have sales throughout the year because we don't create stock. Each item you order is made just for you. We make it once and we price it competitively from the start. This cut-to-order practice is part of our company philosophy of creating as little waste as possible. Yay for less STUFF being wasted!

Twice a year we run a short Semi-Annual Sale. These sales last 3-5 days and are run at the end of the Winter and Summer Seasons.

All sale items are final sale and non-returnable. No additional discounts can be applied to Sale items. 

Sale items are discounted as follows:

Styles that are returned throughout the season because a customer has changed their mind are sold at 50% off. These styles are in new condition. 

Samples from our wholesale collection are sold at 70% off. These styles are gently worn. 

Discounted prices are final. Welcome Discounts and other discounts apply only to full priced goods. 

Follow us on Instagram @woodenshipsknits for occasional FREE giveaways! 

What if I am not satisfied with my item? 
We happily take back any returns if you are not 100% satisfied with the item. All returns must be made within 30 days of receiving the sweater and must be in the original condition with all tags.

Please don't order items in multiple sizes with the idea of returning what does not fit. Each item is made JUST FOR YOU when you place your order. We care about the environment, just like you, so we do not carry any excess stock. Just email us at and we can help you determine your right size.

What if I need to exchange something for a different size or color?  
If you would like to exchange something for a different size or color, please return the original item(s) within the 30 days for a full refund and place a new order. Please do not order multiple items if you are unsure about your size as we do not carry stock and will be producing each item specifically for you. Simply email us at with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like.  

What does it mean when you say pieces are knit just for me?
We don't make any inventory. We "make-to-order", producing each piece only as we get an order for it. This does not mean pieces are "custom-made" (we don't customize fit), but it does mean that we greatly reduce the waste that most fashion manufactures create when they produce mass quantities that later need to be liquidated. 

Where is my item made? 
All Wooden Ships items are made in the beautiful tropical island of Bali - the island of the Gods.

Learn more  About Us

What forms of payment do you accept? 
We accept major credit cards and PayPal.  

What is my item made out of? 
Please check out the description on each product page for yarn composition. All Wooden Ships items are either 76% Acrylic -12% Wool - 12% Mohair OR 60% Cotton - 40% Acrylic. 

Whom can I contact if I have a question?
We love to hear from you! Please email with any comments, questions, or just to say hello!  

The ultimate transitional layering piece to take you straight into fall - perfectly wearable on its own or layered under a light jacket when the weather cools.

The featherweight knitting makes it super versatile - tuck it, knot it, belt it, or just let it hang light and loose. You'll wonder how you lived without this wardrobe staple.

Slightly loose, yet shaped, this V-neck features our flattering curved shirt tail hem with side slits.

And, it works seamlessly from office-to-weekend; wear it with trousers and heels for a cozy cool-weather work look or under your denim jacket with denim and boots come the weekend.

  • Dimension for Small/Medium - Length: 26" Width: 23"
  • 76% acrylic, 12% Mohair and 12% Wool
  • Machine Washable Gentle with WOOLITE Gentle soap.

Customer Reviews

Based on 15 reviews
Shirt tail v-neck

I love my shirt tail v-neck sweater. It is so soft and cozy plus it looks great! I accidentally ordered an x-small and you were kind enough to let me return it for a small. Great customer service! I now have seven Wooden Ship Knit sweaters. Love this brand!

Love It

I just received this shirt tail Vneck .. It's perfect so soft ..light weight not heavy but warm ... I'm usually wear a plus size 1x the Large/extra large is a great size fits perfect ..This is my second purchace i know it will not be my last.. please make more in L/XL ... for us larger women

Hi Joanne, Thanks for sharing - we are working on adding more L/XL! xx, WS
Love this sweater!

I love this sweater! I will buy more in this style for sure!

Shirt tail v-neck

I do like my shirt tail v-neck I recently purchased EXCEPT for the length of the sleeves. They are a bit shorter than normal. I like my sleeves to come down past my wrist but these sleeves hit just above the wrist. I'm constantly pulling them down to see if I can make them longer. I was a bit disappointed with that. I will eventually send you a picture so you know exactly what I am talking about.


I recently purchased the v-neck sweater in a large/extra large size. The fit is perfect, love the shade and I could instantly feel the light weight warmth of the yard. I found your product quite by accident at the shop in Concord, MA where I purchased a sweater in a size m/l but it fits perfect and the color is between a tangerine and cantaloupe - very nice with a jean shirt underneath. I know that different styles are cut differently. One drawback - I don't feel comfortable ordering your products on line mainly because of the sizing. Most of your sweaters end at medium/large. I called a few shops that I located on your website locator and they reported they did not stock large/extra large sizes. I wish that your entire line was offered in the large/extra large size - we're all getting older and bodies change (not for the best). I would only order a sweater in the large/extra large size which is currently extremely limited. Thanks for listening.

Size Guide
*L/XL is only available in a few selected styles

Unsure of your size? 
Please do not order multiple items if you are unsure about your size. We make to-order!
Email us at with questions!
Send us your phone number if you would like to be called back.