What if I am unsure of my size?
Simply email us at email@example.com with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like. Please do not order multiple items if you are unsure about your size.
How much will shipping cost/when will my order ship?
All shipping to the US is FREE when you order $75+ of product.
Otherwise, you pay a low flat rate of $6.99 per order.
All goods ship from our factory in Bali and take 5-10 days to arrive.
**Due to a major holiday in Indonesia, orders received June 21 - June 30 will ship on July 3rd.**
Ordering a GIFT? Please email firstname.lastname@example.org for an ecard so you can let the recipient know their item is on the way!
How do I wash my new item?
All Sweaters and Accessories can be machine washed alone in the gentle cycle and laid flat to dry. As with any knit, we don't recommend that you wash it very often given that all knits will naturally wear from friction. If you hand wash, please use minimal friction and do not wring.
The exception is our Eloise, Sophie and Sally Hats that should be spot cleaned only.
Does Wooden Ships ever go on Sale?
Nope - we never go on Sale. If there is something you like - grab it! Once the yarn sells out, we can't knit it again.
We don't have sales because we don't create stock. Each item you order is made just for you. We make it once and we price it competitively from the start. This cut-to-order practice is part of our company philosophy of creating as little waste as possible. Yay for less STUFF being wasted!
Follow us on Instagram @woodenshipsknits for occasional FREE giveaways!
Whom can I contact if I have a question?
We love to hear from you! Please email email@example.com with any comments, questions, or just to say hello!
Where is my item made?
All Wooden Ships items are made in the beautiful tropical island of Bali - the island of the Gods.
Learn more About Us.
What if I am not satisfied with my item?
We happily take back any returns if you are not 100% satisfied with the item. All returns must be made within 14 days of receiving the sweater and must be in the original condition with all tags.
Please don't order items in multiple sizes with the idea of returning what does not fit. Each item is made JUST FOR YOU when you place your order. We care about the environment, just like you, so we do not carry any excess stock. Just email us at firstname.lastname@example.org and we can help you determine your right size.
What if I need to exchange something for a different size or color?
If you would like to exchange something for a different size or color, please return the original item(s) within the 14 days for a full refund and place a new order. Please do not order multiple items if you are unsure about your size as we do not carry stock and will be producing each item specifically for you. Simply email us at email@example.com with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like.
What forms of payment do you accept?
We accept major credit cards and paypal.
What is my item made out of?
Please check out the description on each product page for yarn composition. All Wooden Ships items are either 76% Acrylic -12% Wool - 12% Mohair OR 60% Cotton - 40% Acrylic.