You will receive a Tracking number by email after we have knit and shipped your order.To visually track your package and receive real-time notifications, use Route’s mobile app. The app is easy to download and use. You can find it in the App Store.
If you can’t find the tracking number we emailed you, click here to track an order.
NOTE: Some orders may ship from two different locations. You will receive an email with Tracking for each shipment separately.
Redo Package Protection offers customers the opportunity to insure their package. If your package is lost, stolen, or damaged during transit, Redo will cover the cost to replace the package or provide you with a refund. Additionally, with Redo Package Protection you also receive free returns if you decide to return your items. So by purchasing Redo Package protection you will get package coverage plus free returns. Returns outside of Package Protection pay a flat rate of $12 to return. Final sale items are not eligible for any returns, including free returns through Redo, but you can still purchase Redo Package Protection to file a claim for lost or damaged packages on final sale items.
Redo Package Protection is an optional service. During the checkout process you can select or deselect the option to have Package Protection.
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy .
We happily take back any full price returns if you are not 100% satisfied with the item. All returns must be made within 30 days of the Ship Date and must be in the original condition with all tags. Returns that do not have the original tags attached are not able to be processed.
We can only process returns for items purchased directly on our website. Returns for any items purchased from a boutique is subject to the boutique's return policy.
If an item is damaged or incorrect, please email hello@wooden-ships.com before returning your order.
To make a return or an exchange please visit our returns portal.
Note - All SALE and CUSTOMIZED items are FINAL SALE. No Returns, Refunds or Exchanges.
Refunds are processed after the returned merchandise is received at the warehouse, inspected, and processed. Shipping to the warehouse can take up to 5 days. Inspection and processing require additional time. So please allow about 10 business days (not including weekends or holidays) from the day your return is shipped. We strive to process refunds as quickly as possible.
Some orders may ship from different locations. Please check the paperwork included in your package to see if any items are shipping separately. If an item in your package is missing, please alert us right away by emailing hello@wooden-ships.com. You have 10 days from receipt of a package to report a missing item.
No, customized sweaters are final sale and not-refundable. If DHL is unable to complete the delivery on a customized sweater, there will be a 15% restocking fee and $12 return shipping fee.
When submitting a return, you will have the option to select an at-home pickup for a nominal fee of $6-10. If you choose the pickup option, you will simply schedule a time and location (doorstep or mailbox) for FedEx to pick up the package. For added convenience, you can reschedule or cancel your pick-up anytime. It's that simple.
We recommend ordering true to size. We only recommend sizing down in our oversized knits if you are in-between sizes. Each sweater is knit-to-order, we do not recommend ordering multiple sizes with the intention of returning. The models on our website all wear a size 6-8 and many product descriptions include Length and Width which we can also provide for you. Use our for extra help!
We don't make any inventory. We "make-to-order", producing each piece only as we get an order for it. This does not mean pieces are "custom-made" (we don't customize fit), but it does mean that we greatly reduce the waste that most fashion manufactures create when they produce mass quantities that later need to be liquidated.
You can do any One or Two digit number. From 0-99. We cannot do 3 or more digits and we can only do numbers on the front, not the back of the sweater.
Yes, we do, see our Cotton Blends collection!
Don't worry! It is probably going to be released soon. Feel free to email for the planned release date! We will also send you a reminder for when this style goes live.
Another reason may be that the style is from a past season. If that is the case, we will try to find you a similar style to order instead.
We are here to help! Please enter your email in the box provided if an item is sold out in the color and size you are looking for. If this item comes back in stock, you will be the first to know!
Sweaters should be kept folded, never hung. As with all knits, hanging will cause the item to grow and will often result in stretch marks where the hanger sits at the shoulders.
We recommend that you limit cleaning to spot-cleaning as needed. Because all knits will naturally wear from friction, we recommend that you wash your knitwear separately with minimal frequency in a laundry bag. Printed items will naturally wear faster when washed.
On the rare occasion you do need to wash your sweater fully, please note that knitwear is best washed alone and in cold water. Choose your machine's Gentle or Delicate Cycle. After washing, lay your knit flat to dry and reshape it. We do not recommend hand washing or washing with other items, both of which cause extra friction.
We only recommend washing with Woolite brand soap. For most of our knits, we recommend Woolite Gentle. For any Cotton knit containing dark yarn, we recommend Woolite Dark as dark inks are notorious for color transference and this gentle soap helps minimize that.
Please check out the description on each product page for yarn composition. Most Wooden Ships items are either 76% Acrylic - 12% Wool - 12% Mohair OR 60% Cotton - 40% Acrylic.
We use a combination of soft, luxurious yarns. Natural fibers, even of the highest caliber, have a tendency to pill. Pilling is removed simply with a de-pilling comb or shaver.
All Wooden Ships items are made in the beautiful tropical island of Bali - the island of the Gods.
Learn more about us.
We make-to-order! Each sweater is knit within 1-2 days after you place your order, then shipped from our factory in Bali. DHL takes an average of 7-8 days to deliver most shipments from Bali. DHL is unable to guarantee a delivery date. However, if you ordered a Quick Ship item, your order will be shipped by FedEx from New Jersey. Quick Ship item should arrive in 2-5 days with Free Ground Shipping, or in 2-3 days with Expedited Shipping.
Orders will be shipped from one of our two warehouses, depending on availability. If your order includes multiple items, it's possible the items will come from different locations in separate packages.
Most goods take 7-8 days to arrive from our factory in Bali. However, if you ordered a Quick Ship item, your order will be shipped by FedEx from New Jersey. Quick Ship item should arrive in 2-5 days with Free Ground Shipping, or in 2-3 days with Expedited Shipping.
Standard shipping is free when you order $125+.
For orders under $125, a flat shipping rate of $10 applies.
Quick Ship items may be expedited (2-3 days) for $25.
Shipping Options:
- Standard with VIP Protection:
Includes added benefits such as package protection against loss or damage and free returns. A small fee applies, which varies depending on the number of items in your cart. No Guarantee on Delivery Date
- Standard DHL/FedEx:
Free for orders over $125. This option provides standard delivery service without additional perks like package protection or free returns. No Guarantee on Delivery Date
DHL requires a signature upon delivery with international packages. You can leave a signed note on your door if you want the package left without a signature; however, we are not responsible for lost or stolen packages.
Quick-Ship sweaters are stocked in our NJ warehouse. Local stock is very limited. Because the stock is in New Jersey, you can enjoy faster delivery than possible from our factory in Bali. Additionally, Expedited Shipping options are available for this local stock. Orders are processed the next business day, Monday through Friday. Quick-Ship items should arrive in 2-5 days with Free Ground Shipping or in 2-3 days with Expedited Shipping. Expedited shipping is available within the lower 48 states.
We would love to ship to Canada, but DHL do not currently offer a program that allows us to feasibly ship a few sweaters at a time.
WS Rewards is our way of thanking our many repeat customers by providing points that can be turned into rewards! Accrue points every time you shop with us. Earn points when you Like or Share our account on Facebook and when you Follow us on Instagram. Each 200 points is worth $10. A WS Rewards account is free and easy to use. to join our rewards program
For each dollar you spend on Wooden Ships products, you earn a point. Earn points when you Like or Share our account on Facebook and when you Follow us on Instagram. Each 200 points is worth $10.
Reward points become available 20 days after your purchase. Once they are active, you can redeem them for a discount on your next order.
When you have accrued 200 points, you will see a $10 Reward available to you at Checkout. If you have accrued 400 points, you will see $20. The increments are 200 points ($10). You simply click to apply that discount to your order. It's instantaneous!
As long as there is any activity within 12 months, your points do not expire.
Your tier is determined by the number of points accumulated.
Customers are placed into a tier for a minimum of 12 months based on the total spend within a 12-month period. You can move up from Insider to Inner Circle or VIP status at any time! Once you obtain a new tier level, you will remain in that tier for a minimum of 12 months.
Discount codes and rewards cannot be combined in a single order. You are able to select the discount that gives you the most savings based on what you are planning to purchase.
Unfortunately, Rewards points cannot be used on sale items. However, we have a large selection of full-priced items you can spend your points on.
Your point balance will show a reduction equal to the point value of the returned merchandise at the time of purchase.
To receive your birthday bonus, you must sign up for WS Rewards before your birthday month begins and be subscribed to marketing emails. Your code will be delivered at the start of your birthday month. If you don't see your code right away, be sure to check your spam or junk mail. If you sign up for the WS Rewards during your birthday month, you will receive your discount the following year.
Purchases made up to 1 month before joining our loyalty program will earn points once you create an account. Guest checkouts and older purchases are not eligible. Join now to start earning!
Join our Birthday Club! You will be given an option to enter your birth date. Then on your birthday, we'll send you $15 to spend anytime in the next 30 days.
You can also join our rewards program and refer friends. Points and Cash earned cannot be used in conjunction with other promotion codes. See the next question for details.
Check out our SALE page for great deals! Act quickly since quantities are extremely limited and sell out quickly.
Not loving what you see? Check back soon! New styles are added often.
Discount codes can only be applied to full priced items. They cannot be applied to items already on sale.
We accept major credit cards, PayPal, Apple Pay and ShopPay.
Gift cards are emailed to you immediately upon purchase. To give the card as a gift, you simply forward the email you receive to anyone you like. The email provides the code needed to redeem the card.