Returns & Exchanges

EXCHANGES 

If you would like to exchange something for a different size or color, please return the original item(s) within 14 days for a full refund and place a new order.

Please do not order multiple items if you are unsure about your size​ as we do not carry stock​ and will be producing each item specifically for you​. ​Simply e​mail us at hello@wooden-ships.com with any sizing related questions! ​We will be happy to help you determine your correct size or guide you to styles you might like. 

If you have additional questions, please contact our Customer Service Team hello@wooden-ships.com.

 

RETURNS

If you are not absolutely delighted with a WOODEN SHIPS purchase, please return it for full credit.

We accept unworn, unwashed and defective merchandise with the original tags attached. You have 14 calendar days from the day you receive your shipment to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase.

To return an item, please ship to the following address: Wooden Ships Returns, 305 7th Avenue #1101, New York, NY 10001. Please be certain to:

  1. Include your name and email (or the name & email of the person who placed the order, if it was a gift)
  2. Let us know the Reason for the return
  3. Let us know if you want a credit or replacement (for replacements, see "Exchange" above)
  4. Insure the package (optional but recommended)

NOTE:

*Returns postmarked an additional 7 days outside of the 14 day policy are ineligible for a refund but will be processed for an e-merchandise credit for a future purchase.

*Any returns postmarked more than 21 days from the delivery date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

Please note that processing of returns may take up to 5 business days after the return has been received. Depending on your credit card company, the credit should appear on your statement within 2 billing cycles.

E-merchandise credits apply to goods and not to taxes or shipping.

Shipping charges are not refundable on returns or exchanges.

Sale items are all final-sale and cannot be returned.

THANKS!

 
Size Guide

 

Extra Small/Small

Small/Medium

Medium/Large

US 2 - 4

US 6 - 8

US 10 - 12


Unsure of your size? 

Simply e​mail us at hello@wooden-ships.com with any sizing related questions!

​We will be happy to help you determine your correct size or guide you to styles you might like.

Send us your phone number if you would like to be called back.

Please do not order multiple items if you are unsure about your size​.