Returns and Exchanges must be made within 30 days of the Ship Date.

Merchandise must be:

  • Unworn and unwashed.
  • Free of any scents, stains, or hairs.
  • With the original tags attached.
  • Purchased through our website (purchases made at a boutique must be returned there.)
  • Purchased through our website
    (purchases made at a boutique must be returned there.)

Please note that your order may be ineligible for return if it does not meet these criteria.

All SALE and CUSTOMIZED items are FINAL SALE.
No Returns, Refunds or Exchanges.

If your order includes both full-price and sale sweaters, you’ll receive free shipping. However, if you later return the full-price item(s) and keep only sale sweaters,
a $12 shipping fee will be deducted from your refund.

If your order includes both full-price and sale sweaters, you’ll receive free shipping. However, if you later return the full-price item(s) and keep only sale sweaters, a $12 shipping fee will be deducted from your refund.

If you need to return items from different orders, it is important to create separate returns for each order and package each item using the corresponding return label.
If items from different orders are included in the same package, all items will not be accounted for in the return process and the correct refund or credit amount may not be issued.

If you need to return items from different orders, it is important to create separate returns for each order and package each item using the corresponding return label. If items from different orders are included in the same package, all items will not be accounted for in the return process and the correct refund or credit amount may not be issued.

Return Drop-Off Requires a Scan Receipt.

  1. Take your package to a staffed carrier location (not a drop box or unstaffed bin)
  2. Take your package to a staffed carrier location
    (not a drop box or unstaffed bin)
  3. Get your package scanned
  4. Collect a receipt
  5. Keep your receipt until your refund or exchange is confirmed
  6. Keep your receipt until
    your refund or exchange is confirmed
  7. Do not leave the package without a Scan receipt

We cannot process returns that never receive an initial carrier scan.
If your package is dropped off without being scanned,
we will not be able to issue a refund or exchange.

We cannot process returns that never receive an initial carrier scan. If your package is dropped off without being scanned, we will not be able to issue a refund or exchange.

Proof of drop-off is not proof of shipment. Only a carrier acceptance scan
confirms that the package has entered the carrier’s system.

Proof of drop-off is not proof of shipment. Only a carrier acceptance scan confirms that the package has entered the carrier’s system.

If your item is damaged, missing, or incorrect, please email
within 10 days of receiving the goods.

Checkout Plus Package Protection:
Protection does not apply if you waive the signature requirement at delivery.



REFUND:
  1. 1. Select the item you’re sending back and choose Return.
  2. 2. Print your return label and ship back the original item.
    • Carrier must scan your package. Collect & keep the scan receipt. We are not responsible for returns that never receive an initial carrier scan.
  3. 3. Once the return is received at our warehouse, we’ll refund the balance back to your original form of payment, deducting a $12.00 shipping fee (not applied to Exchanges or Store Credit).
  4. 4. Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.
  5. 4. Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.

 

EXCHANGE:
  1. 1. Select the item you’re sending back.
  2. 2. You’ll be prompted to select a new size or color — do just that!
  3. 2. You’ll be prompted to select a new size or color — do just that!
  4. 3. Print your return label and packing list and ship back the original item.
    • Carrier must scan your package. Collect & keep the scan receipt. We are not responsible for returns that never receive an initial carrier scan.
  5. 3. Print your return label and packing list and ship back
    the original item.
    • Carrier must scan your package. Collect & keep the scan receipt. We are not responsible for returns that never receive an initial carrier scan.
  6. 4. We'll ship the new item to you right away once we receive the returns.
  7. 4. We'll ship the new item to you right away once we receive
    the returns.

 

SHOP FOR SOMETHING NEW:
  1. 1. Select the item you’re sending back.
  2. 2..Select "Exchange" to select another item. You will be prompted to scroll through all options and select the item you prefer.
  3. 2..Select "Exchange" to select another item. You will be prompted
    to scroll through all options and select the item you prefer.
  4. 3. Print your return label and ship back the original item.
    • Carrier must scan your package. Collect & keep the scan receipt. We are not responsible for returns that never receive an initial carrier scan.
  5. 4. We'll ship the new item to you right away once we receive the returns.
  6. 4. We'll ship the new item to you right away once we receive
    the returns.
  7. 5. If there is a remaining balance, it will be refunded to your original form of payment.

Start your Return or Exchange online to receive a mailing label to box and ship your items.
You will receive an email when your Return is received and your refund has been processed.
Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.

Start your Return or Exchange online to receive a mailing label
to box and ship your items.
You will receive an email when your Return is received
and your refund has been processed.
Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.