Returns and Exchanges must be made within 30 days of the Ship Date.
Merchandise must be:
- Unworn and unwashed.
- Free of any scents, stains, or hairs.
- With the original tags attached.
- Purchased through our website (purchases made at a boutique must be returned there.)
- Purchased through our website
(purchases made at a boutique must be returned there.)
Please note that your order may be ineligible for return
if it does not meet these criteria.
All SALE and CUSTOMIZED items are FINAL SALE.
No Returns, Refunds or Exchanges.
If your order includes both full-price and sale sweaters, youβll receive free shipping.
However, if you later return the full-price item(s) and keep only sale sweaters,
a $12 shipping fee will be deducted from your refund.
If your order includes both full-price and sale sweaters, youβll receive free shipping. However, if you later return the full-price item(s) and keep only sale sweaters, a $12 shipping fee will be deducted from your refund.
If you need to return items from different orders, it is important to create separate returns
for each order and package each item using the corresponding return label.
If items from different orders are included in the same package,
all items will not be accounted for in the return process
and the correct refund or credit amount may not be issued.
If you need to return items from different orders,
it is important to create separate returns for each order and package
each item using the corresponding return label.
If items from different orders are included in the same package,
all items will not be accounted for in the return process
and the correct refund or credit amount may not be issued.
If your item is damaged, missing, or incorrect, please email
Hello@wooden-ships.com within 10 days of receiving the goods.
- 1. Select the item youβre sending back and choose Return.
- 2. Print your return label and mail back the original item.
- 3. Once the return is received at our warehouse, weβll refund the balance back to your original form of payment, deducting a $10.00 shipping fee (not applied to Exchanges or Store Credit).
- 4. Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.
- 4. Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.
- 1. Select the item youβre sending back.
- 2. Youβll be prompted to select a new size or color β do just that!
- 2. Youβll be prompted to select a new size or color β do just that!
- 3. Print your return label and packing list and mail back the original item.
- 3. Print your return label and packing list and mail back
the original item. - 4. We'll ship the new item to you right away once we receive the returns.
- 4. We'll ship the new item to you right away once we receive
the returns.
- 1. Select the item youβre sending back.
- 2..Select "Exchange" to select another item. You will be prompted to scroll through all options and select the item you prefer.
- 2..Select "Exchange" to select another item. You will be prompted
to scroll through all options and select the item you prefer. - 3. Print your return label and mail back the original item.
- 4. We'll ship the new item to you right away once we receive the returns.
- 4. We'll ship the new item to you right away once we receive
the returns. - 5. If there is a remaining balance, it will be refunded to your original form of payment.
Start your Return or Exchange online to receive a mailing label to box and ship your items.
You will receive an email when your Return is received and your refund has been processed.
Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.
Start your Return or Exchange online to receive a mailing label
to box and ship your items.
You will receive an email when your Return is received
and your refund has been processed.
Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.