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RETURNS & EXCHANGES

All returns and exchanges must be made within 30 days of the Ship Date
and must be in new condition with their original tags attached.
SALE and CUSTOMIZED items are FINAL SALE. No Returns, Refunds or Exchanges.
If your item is damaged or incorrect,
please email
Hello@wooden-ships.com before processing your return.

Only purchases made through the website can be returned
through the portal. Any purchase made at a boutique 
can be handled through the boutique directly.
 

Return or Exchange by Mail
See below for options to
process returns and exchanges. 
Your Refund is processed when our warehouse receives your return.
Exchanges are processed immediately
and shipped out at once.


 

REFUND:
  1. Select the item you’re sending back and choose Return.
  2. You’ll get an Instant Refund code (in the form of a Gift Card) to buy any new item, but you don’t have to use it. Any remaining balance is refunded when your Return is received at our warehouse.
  3. Print your return label and mail back the original item.
  4. Once received, we’ll refund back to your original form of payment,
    deducting a $12.00 shipping fee (not applied to Exchanges or Store Credit).

 

SHOP FOR SOMETHING NEW:
  1. Select the item you’re sending back and choose a new sweater. If there is a remaining balance, it will be refunded to your original form of payment.
  2. Use your Instant Refund code (in the form of a gift card) to buy any new item.
  3. Print your return label and mail back the original item.
  4. We'll ship the new item to you right away.

 

EXCHANGE:
  1.  Select the item you’re sending back.
  2. You’ll be prompted to select a new size or color — do just that!
  3. Print your return label and mail back the original item.
  4. We’ll ship the new item to you right away.

Start your Return or Exchange online to receive a mailing label to box and ship your items
You will receive an email when your Return is received and your refund has been processed
Please allow 5-10 days for your refund to be reflected back onto your original form of payment.


LET'S TALK SIZE

Extra small / Small

US 2-4

Small / MEDIUM

US 6-8

MEDIUM / LARGE

US 10-12

LARGE / Extra Large

US 14-16


Many Product Descriptions include
Length and Width.
All measurements are taken from the Front Panel.

  1. We measure width at the chest,
    1" down from the armholes.
  2. We measure length from the
    highest point, straight down.

Our knits tend to run big, so we
generally recommend sizing down
if you are in between sizes.

If you are unsure of your size, please do not
order multiple items. Instead, email us at
hello@wooden-ships.com with questions!
We make-to-order and can help you
decide the right size for you.

Send us your phone number if you
would like to be called back.

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