RETURNS & EXCHANGES
please email
Hello@wooden-ships.com before processing your return.
through the portal. Any purchase made at a boutique
can be handled through the boutique directly.
- Select the item you’re sending back and choose Return.
- The balance will be refunded to the original method of payment when return is received at our warehouse.
- Print your return label and mail back the original item.
- Once received, we’ll refund back to your original form of payment,
deducting a $12.00 shipping fee (not applied to Exchanges or Store Credit). - Please allow 5-10 days for your refund to be reflected back onto your original form of payment.
- Select the item you’re sending back.
- You’ll be prompted to select a new size or color — do just that!
- Print your return label and packing list and mail back the original item.
- We'll ship the new item to you right away once we receive the returns.
- Select the item you’re sending back.
- Select "Exchange" to select another Item. You will be prompted to scroll through all options and select the item you prefer.
- Print your return label and mail back the original item.
- We'll ship the new item to you right away once we receive the returns.
- If there is a remaining balance, it will be refunded to your original form of payment.