Frequently Asked Questions
We recommend ordering true to size. We only recommend sizing down in our oversized knits if you are in-between sizes. Each sweater is knit-to-order, we do not recommend ordering multiple sizes with the intention of returning. The models on our website all wear a size 6-8 and many product descriptions include Length and Width which we can also provide for you. Use our size guide for extra help!
You will receive a Tracking number by email after we have knit and shipped your order. To visually track your package and receive real-time notifications, use Route’s mobile app. The app is easy to download and use. You can find it in the App Store.
If you can’t find the tracking number we emailed you, click here to track an order.
NOTE: Some orders may ship from two different locations. You will receive an email with Tracking for each shipment separately.
Most goods take 8-10 days to arrive from our factory in Bali.
We do not offer expedited shipping
All shipping to the US is FREE when you order $120+.
Otherwise, you pay a low flat rate of $12.00 per order.
We happily take back any full price returns if you are not 100% satisfied with the item. All returns must be made within 30 days of the Ship Date and must be in the original condition with all tags. Returns that do not have the original tags attached are not able to be processed.
We can only process returns for items purchased directly on our website. Returns for any items purchased from a boutique is subject to the boutique's return policy.
If an item is damaged or incorrect, please email email@example.com before returning your order.
To make a return or an exchange please visit our returns portal.
Note - All SALE and CUSTOMIZED items are FINAL SALE. No Returns, Refunds or Exchanges.
FedEx requires signatures for delivery of international shipments. However, you can easily opt out at checkout.
If you know you want your order to be left without a signature, simply check the "No Signature Required" box during checkout. Requiring your signature protects your package so please do note that we are not responsible for any missing packages if you select no signature.
NOTE - FEDEX does not guarantee that they will honor our request when "No Signature" is selected.
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here for iOS or Android.
Purchased Route Protect and looking to file a shipping issue online? File here
Click here to find out more about ROUTE.
We recommend that you limit cleaning to spot-cleaning as needed. Because all knits will naturally wear from friction, we recommend that you wash your knitwear separately with minimal frequency in a laundry bag. Printed items will naturally wear faster when washed.
On the rare occasion you do need to wash your sweater fully, please note that knitwear is best washed alone and in cold water. Choose your machine's Gentle or Delicate Cycle. After washing, lay your knit flat to dry and reshape it. We do not recommend hand washing or washing with other items, both of which cause extra friction.
We only recommend washing with Woolite brand soap. For most of our knits, we recommend Woolite Gentle. For any Cotton knit containing dark yarn, we recommend Woolite Dark as dark inks are notorious for color transference and this gentle soap helps minimize that.
I have allergies!
Don't worry! It is probably going to be released soon. Feel free to email firstname.lastname@example.org for the planned release date! We will also send you a reminder for when this style goes live.
Another reason may be that the style is from a past season. If that is the case, we will try to find you a similar style to order instead.
Check out our SALE page for great deals! Act quickly since quantities are extremely limited and sell out quickly.
Not loving what you see? Check back soon! New styles are added often.
If this is your first order with us, sign up for our email and text to get a Welcome Code for $15 off! Scroll down to the bottom of the homepage to enter your email to receive your code.
After your first order, join our Birthday Club! You will be given an option to enter your birth date. Then on your birthday, we'll send you $20 to spend anytime in the next 30 days.
You can also join our rewards program and refer friends. Points and Cash earned cannot be used in conjunction with other promotion codes. See the next question for details.
All Wooden Ships items are made in the beautiful tropical island of Bali - the island of the Gods.
Learn more about us.