Frequently Asked Questions - FAQs
What if I am unsure of my size?
Just use our Size Guide for extra help!
Where is my order?
Please check your email!
An email was sent to you on the day your order shipped that included the tracking number. The subject is "A shipment from order #(your order) is on the way"
How much will shipping cost/when will my order ship?
All shipping to the US is FREE when you order $75+ of product.
Otherwise, you pay a low flat rate of $8.00 per order.
Most goods ship from our factory in Bali and take 8-14 days to arrive.
What if I am not satisfied with my item?
We happily take back any full price returns if you are not 100% satisfied with the item. All returns must be made within 30 days of the Ship Date and must be in the original condition with all tags. Returns that do not have the original tags attached are not able to be processed.
Please visit our Return Policy to start your return.
If an item is damaged or incorrect, please email hello@wooden-ships.com before returning your order.
Note - All SALE items are FINAL SALE and cannot be returned or exchanged.
Please don't order items in multiple sizes with the idea of returning what does not fit. Each item is made JUST FOR YOU when you place your order. We care about the environment, just like you, so we do not carry any excess stock. Just email us at hello@wooden-ships.com and we can help you determine your right size.
What if I need to exchange something?
If you would like to exchange something, please visit our Return Policy to start your return. All exchanges must be made within 30 days of the Ship Date and must be in the original condition with all tags.
Please do not order multiple items if you are unsure about your size as we do not carry stock and will be producing each item specifically for you. Simply email us at hello@wooden-ships.com with any sizing related questions! We will be happy to help you determine your correct size or guide you to styles you might like.
Note - All sale items are final sale and cannot be returned.
Why is my signature required to accept shipments from Wooden Ships?
We ship internationally directly to you from our knitting factory in Bali. Fedex requires signatures for delivery of international shipments.
If you know at the time of ordering, that you want your order to be left at your ship to address with no signature, please add a note at checkout that No Signature is Required. However, we will not be responsible for any missing packages.
How do I wash my new item?
Because all knits will naturally wear from friction, we recommend that you wash your knitwear with minimal frequency. Printed items will naturally wear faster when washed.
Knitwear is best washed alone and in cold water. Choose your machine's Gentle or Delicate Cycle. After washing, lay your knit flat to dry and reshape it. We do not recommend hand washing or washing with other items, both of which cause extra friction.
We only recommend washing with Woolite brand soap. For most of our knits, we recommend Woolite Gentle. For any Cotton knit containing red yarn, we recommend Woolite Dark as red inks are notorious for color transference and this gentle soap helps minimize that.
What do I do if my sweater pills?
We use a combination of soft, luxurious yarns. Natural fibers, even of the highest caliber, have a tendency to pill. Pilling is removed simply with a de-pilling comb or shaver.
How do I store my new item?
Sweaters should be kept folded, never hung. As with all knits, hanging will cause the item to grow and will often result in stretch marks where the hanger sits at the shoulders.
What is my item made out of?
Please check out the description on each product page for yarn composition. All Wooden Ships items are either 76% Acrylic -12% Wool - 12% Mohair OR 60% Cotton - 40% Acrylic.
Why can't I find a style online?
Don't worry! It is probably going to be released soon. Feel free to email hello@wooden-ships.com for the planned release date! We will also send you a reminder for when this style goes live.
Another reason may be that the style is from a past season. If that is the case, we will try to find you a similar style to order instead.
What if the item I want is Sold Out?
We are here to help! Please enter your email in the box provided if an item is sold out in the color and size you are looking for. If this item comes back in stock, you will be the first to know!
Why don't you ship to Canada?
We would love to ship to Canada, but Fedex does not currently offer a program that allows us to feasibly ship a few sweaters at a time.
How can I get a Discount?
If this is your first order with us, sign up for our emails to get a Welcome Code for 10% off! Scroll down to the bottom of this page to enter your email to receive your code.
After your first order, join our Birthday Club! You will be given an option to enter your birth date. Then on your birthday, we'll send you $20 to spend anytime in the next 30 days.
You can also join our rewards program and refer friends. See below for details.
Can I get a Student Discount?
Yes! Students save 10%! CLICK HERE to register with Student Beans. Get your unique code and start shopping today - it's free to join!
What are WS Rewards?
WS Rewards is our way of thanking our many repeat customers! Accrue points every time you shop with us. Each 200 points is worth $5 towards anything on our website. You can also earn points when you Like or Share our account on Facebook and when you Follow us on Instagram. You can check your point status anytime. A WS Rewards account is free and easy to use. Open an account now and start earning today!
Can I refer a friend?
Yes! When you sign up to our WS Rewards program, you can send any of your friends $20 to spend towards their first WS purchase. When your friend uses her code to make a purchase, you will earn $20 too! To sign up, click the star icon on the bottom left hand of the screen. To learn more about WS Rewards, see "What are WS Rewards?"
Does Wooden Ships ever go on SALE ?
We don't have sales throughout the year because we don't create stock. Each item you order is made just for you. We make it once and we price it competitively from the start. This cut-to-order practice is part of our company philosophy of creating as little waste as possible. Yay for less STUFF being wasted!
Twice a year we run a short Semi-Annual Sale. These sales last 3-5 days and are run at the end of the Winter and Summer Seasons.
All sale items are final sale and non-returnable. No additional discounts can be applied to Sale items.
Follow us on Instagram @woodenshipsknits for occasional FREE giveaways!
What does it mean when you say pieces are knit just for me?
We don't make any inventory. We "make-to-order", producing each piece only as we get an order for it. This does not mean pieces are "custom-made" (we don't customize fit), but it does mean that we greatly reduce the waste that most fashion manufactures create when they produce mass quantities that later need to be liquidated.
Where is my item made?
All Wooden Ships items are made in the beautiful tropical island of Bali - the island of the Gods.
Learn more About Us.
What forms of payment do you accept?
We accept major credit cards, PayPal, Apple Pay and Affirm.
What is Affirm?
We’ve partnered with Affirm to offer easy monthly payments with no hidden fees. It’s quick and easy—just select Affirm at checkout and get a real-time decision.